Good to know
A little clarity,
before you stay.
Helpful answers for guests, business travellers and property owners.
How do I book a stay?
Use Book Direct to select your dates and guests. This preview is not connected to live availability yet; no reservation is made until a booking is explicitly confirmed.
Can I stay for several weeks or months?
You can enquire about an extended stay. Share your dates and preferred location so the team can discuss suitable options, availability and terms.
Can you arrange accommodation for a team?
Yes, you can send a corporate accommodation enquiry with your location, dates and guest numbers. Availability, facilities and any invoicing arrangements need to be confirmed.
What is included in my stay?
Amenities, parking, Wi-Fi, housekeeping and check-in arrangements vary by property. Review the individual listing and confirm any essential requirements before booking.
What are the cancellation terms?
Cancellation, payment and deposit terms depend on the property and rate. The applicable terms must be displayed before payment and included in your booking confirmation.
How do I extend my stay?
Contact the team with your property and requested departure date. An extension is subject to availability, price and written confirmation.
Do you manage properties for landlords?
Send a property owner enquiry with the property location, type, size and your priorities. Management scope, fees and suitability are discussed individually.
Can the concierge confirm a booking?
The current concierge provides preset guidance and enquiry links. It cannot confirm availability, take payment or change a booking.
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